Questions,
answered
Everything clients usually ask before working with us. Can’t find yours? Message us — a real person replies.
General
Do you work with international clients?
Yes. We work with clients across the UK, USA, Canada, UAE, Saudi Arabia, Europe and Australia, with working hours that overlap your time zone. We sign NDAs as standard.
How do I get a quote?
Send a short brief through the contact form or WhatsApp. We reply within 24 hours, book a free discovery call, and then send a fixed, written quote.
Do I own the code and designs?
Always. Once a project is paid, you own 100% of the source code, design files and any accounts we set up for you.
How do payments work?
Projects are split into milestones — typically a deposit to start, then payments on approved milestones. Monthly services are billed monthly. We invoice in USD, GBP, AED or PKR.
What happens after launch?
Every project includes free post-launch support. After that you can choose a monthly care plan covering updates, backups, security and small changes.
Can you take over an existing project?
Yes. We start with a technical audit of the current code or campaigns, then give you an honest plan to fix, improve or rebuild.
Web Design & Development View service →
How long does a website take?
A business website usually takes 3–6 weeks from approved design. Web apps and large stores take 6–12 weeks depending on features.
Will I be able to edit the website myself?
Yes. Every site includes an easy content editor and a short training session for your team.
Do you build Shopify stores?
Yes — custom Shopify themes, store setup, app integrations and migrations from WooCommerce or other platforms.
Is SEO included?
Technical SEO is built into every site: fast loading, clean structure, meta tags, schema and an XML sitemap. Ongoing SEO campaigns are a separate service.
Mobile App Development View service →
How much does an app cost?
Apps start from around $4,500 for a focused MVP. Price depends on features, integrations and the admin dashboard.
Flutter or native?
For most businesses Flutter gives native-quality apps on iOS and Android from one codebase — faster and more affordable. We recommend native only when an app needs deep device features.
Do you publish the app to the stores?
Yes. We handle App Store and Google Play submission, listings and review requirements.
Who owns the source code?
You do — 100% of the source code and accounts are transferred to you once the project is paid.
Custom CRM Development View service →
Why custom instead of HubSpot or Salesforce?
Off-the-shelf CRMs charge per user every month and rarely fit unique workflows. A custom CRM is a one-time build you own, shaped exactly around your process.
Can you migrate our existing data?
Yes — we import contacts, deals and history from spreadsheets or your current tool.
Can it integrate with our website and ads?
Yes. Leads from your website forms, Meta and Google lead ads can flow straight into the CRM.
Is our data secure?
Data is hosted securely with role-based access, encrypted connections, audit logs and automatic backups.
Customer Support Outsourcing View service →
Which time zones do you cover?
We staff around your business hours — UK, US, Middle East and Australia shifts are all available.
Do agents use our tools?
Yes. Agents work inside your existing help desk, chat and e-commerce tools under your brand.
How are agents trained?
We build a knowledge base with you, train agents on your product and tone, and review conversations weekly for quality.
Can we start small?
Absolutely. Many clients start with one agent and scale as volume grows.
UI/UX & Product Design View service →
What do I receive at the end?
Figma files with all screens, a clickable prototype, a component library and developer handoff specs.
Can you redesign an existing product?
Yes — we start with a UX audit, then redesign the screens with the biggest impact first.
Do you also develop the design?
Yes. Our development team can build the design as a website, web app or mobile app.
How many revisions are included?
Each design stage includes two rounds of revisions, and we review together live to keep feedback fast.
AI & Business Automation View service →
What can be automated?
Anything repetitive and rule-based: data entry, follow-ups, reporting, lead routing, FAQs and document handling are common starting points.
Will an AI chatbot give wrong answers?
We train chatbots only on your approved content, set clear limits and hand over to a human when unsure.
Do I need to change my current tools?
Usually not. We connect the tools you already use.
Is customer data safe with AI?
We use business-grade AI services that do not train on your data, and keep sensitive data in your own systems.
Performance Marketing View service →
What budget do I need?
We recommend at least $500–$1,000 per month in ad spend to gather meaningful data. We will advise the right budget for your goals.
Which platforms should I advertise on?
It depends on your buyers. We audit your audience and start where you can win fastest, then expand.
How soon will I see results?
Campaigns usually stabilise in 2–4 weeks as platforms learn. We report weekly from day one.
Do you make the ad creatives?
Yes — our design team produces static, video and UGC-style creatives for every campaign.
Branding & Graphic Design View service →
How many logo concepts do I get?
Our identity packages start with three distinct concepts, followed by revisions on your favourite.
Do you design packaging?
Yes — boxes, labels, pouches and print-ready dielines, plus 3D mockups before printing.
What files will I receive?
All source files plus PNG, SVG and PDF versions for web and print, and a brand guidelines document.
Can you refresh our existing brand?
Yes. A brand refresh keeps the equity you have built while making it modern and consistent.
Video Production & Editing View service →
Do you only edit, or also shoot?
Both. We can plan and film the whole shoot, or edit footage you already have — including phone footage.
Where do you shoot?
We shoot in and around Lahore, on location or in a studio. For international clients we edit remotely from your footage or coordinate a local crew.
Which formats do I get?
Every video is delivered in the formats you need — 9:16 for Reels and TikTok, 1:1 and 4:5 for feeds, and 16:9 for YouTube and websites — with subtitles.
How many revisions are included?
Each video includes two rounds of revisions. We share drafts online so you can comment at exact timestamps.
SEO Services View service →
How long does SEO take?
Most sites see meaningful movement in 3–6 months. Technical fixes can show results sooner; competitive keywords take longer.
Do you guarantee #1 rankings?
No honest agency can guarantee rankings. We guarantee transparent work, best practices and clear reporting on what moves the needle.
Can you do SEO for the UK or US?
Yes — we run local SEO in Pakistan and international SEO for clients targeting the UK, US, Canada and the Middle East.
Is content writing included?
Our monthly plans include keyword-researched content. The number of articles depends on the plan.